CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: bethepresent@contact.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size
You can found your size very easy with the new web site. Check it!
03
Has my order been sent yet ?
You can see in Profile the process of your order.
05
Part of my order is missing
We can refund the money of the order or you can order other shoes without paying anything.
07
Which methods of payments can I use?
You can pay with PayPal, Debit Card, Credit Card (Master Card, Visa, American Express...)
09
Is it safe to order online?
Yes, we have the technology to be able to pay without any hacking problem or anything related. You can order an order without any future complications.
02
Can you give me more information about the sneakers?
Sneakers (also known as athletic shoes, tennis shoes, gym shoes, runners, takkies, or trainers) are shoes primarily designed for sportsor other forms of physical exercise, but which are now also often used for everyday wear. The term generally describes a type of footwear with a flexible sole made of rubber or synthetic material and an upper part made of leather or synthetic materials.
04
Can I track my order ?
Yes, you can see also and track your order in the page Customers.
06
You’ve sent me the wrong items
No, we cant, we'll send you the items correctly.
08
I forgot to use my discount code
In Profile you can see how you can use your discounts in our sneakers.
10
Delivery - How much is it and how long does it take?
The delivery costs 3 euros per order. They are free from an order of 200 euros. Shipments usually take between 3 and 7 business days.